Support
Frequently asked questions
Anything else? Email support@alderthemes.com — replies within one business day.
- What exactly do I get when I buy a template?
- Access to a private GitHub repository containing the full Astro project (plus a zip download alternative): all pages, content collections, design tokens, demo images, documentation and a changelog. You own the code you build with it.
- Is there a live demo for every template?
- Yes — every template links to a full live demo on its own subdomain, built from exactly the files you receive. What you see is what you get.
- Can I use one template for multiple client projects?
- Yes. Every license includes unlimited projects. What you cannot do is resell or redistribute the template itself as a template — see the License page for the exact terms.
- Do my clients need a license too?
- No. You deliver the finished website to your client; that is exactly what the license is for. The source repository access stays with you and is not transferred.
- What is the technology stack?
- Astro with Tailwind CSS 4 and TypeScript. Content lives in Astro content collections, so pages like menus, services or rooms are generated from plain markdown files — no CMS required, but the architecture is CMS-ready.
- Do I need to know HTML and CSS?
- Basic familiarity helps. Everyday changes — texts, content, colors, business info — are designed to need no code beyond editing config and markdown files. Structural changes require HTML/CSS knowledge.
- Does it work with WordPress, Webflow or Wix?
- No. These are code-first Astro templates — they are not compatible with WordPress, Webflow, Wix, Shopify or other site builders. They deploy to any static host (Cloudflare, Netlify, Vercel).
- Are design files (Figma) included?
- No — you get production-ready code, which is the product. The live demo is the source of truth for how everything looks and behaves.
- Are the templates translated?
- Every UI string lives in a single JSON file per language. Templates ship in English with a Turkish translation included, and adding another language means translating one file.
- How does GitHub repository access work?
- Each purchase grants read access for one user (you). Access is personal: sharing it, or connecting bot/automation accounts, is against the license.
- Can I buy exclusive rights to a template?
- Standard licenses are non-exclusive. If you need something exclusive or custom, write to us — that's a separate conversation.
- Do you offer refunds?
- Since templates are source code delivered instantly, sales are generally final. If a template is genuinely broken and we cannot fix it, we refund in full — details on the Refund Policy page.
- How do updates work?
- Every template has a changelog. Updates and fixes are pushed to the same repository you bought — pull them whenever you like. Lifetime access, no subscription.